At Mireva Book Shop Online, we want every customer to be satisfied with their purchase. If you are not completely satisfied with a product, our Refund Policy outlines how to request a refund or exchange, the eligibility criteria, and the process we follow to ensure a smooth experience.

1. General Principles

Our goal is to provide a transparent and hassle-free refund process. Refunds and returns are available for eligible products, and we handle each request promptly and fairly.

  • Refunds are processed in accordance with the original payment method.
  • The timeline for processing refunds may vary depending on payment providers and banks.
  • We reserve the right to reject refund requests if eligibility criteria are not met.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions generally apply:

  1. Physical Books:
    • The product must be unused and in its original packaging.
    • Books must be returned within 30 days of delivery.
    • Defective or damaged items are eligible for a full refund or replacement.
  2. Digital Products / E-Books:
    • Refunds for digital products are considered only in cases of technical issues or accidental double purchases.
    • The request must be submitted within 14 days of purchase.
    • We may require evidence of the issue or error.
  3. Non-Refundable Items:
    • Gift cards or promotional items.
    • Products damaged due to misuse or handling after delivery.
    • Customized or personalized orders (unless defective).

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us:
    Email [email protected] or call +1 418-737-9056. Include your:
    • Order number
    • Product details
    • Reason for the return or refund
  2. Return the Product (if applicable):
    • Ship the item back in its original packaging to:
      Mireva Book Shop Online, 1048 Notre-Dame St, Embrun, ON K0A 1W0, Canada
    • Include a copy of the receipt or proof of purchase.
  3. Processing:
    • Once we receive the returned item, we will inspect it to ensure it meets eligibility criteria.
    • Approved refunds are processed within 5–10 business days.
    • You will receive a confirmation email once the refund has been initiated.

4. Exchange Policy

If you prefer an exchange rather than a refund:

  • Contact us as outlined above to request a replacement.
  • Exchanges are subject to product availability.
  • Shipping costs for exchanges may apply unless the product is defective.

5. Shipping Costs for Returns

  • Customers are generally responsible for return shipping costs unless the product is defective, damaged, or shipped in error.
  • We recommend using a trackable shipping service to ensure safe delivery of returns.

6. Refund Timelines

  • Refunds for approved returns typically appear on your account within 5–10 business days.
  • Timing may vary depending on your bank or payment provider.
  • We strive to process requests promptly to ensure a positive customer experience.

7. Contact Information

For questions, concerns, or assistance with refunds or exchanges, please contact our customer service team:

Mireva Book Shop Online
1048 Notre-Dame St, Embrun, ON K0A 1W0, Canada
Phone: +1 418-737-9056
Email: [email protected]

Our team is dedicated to resolving your requests quickly and efficiently.

8. Updates to Refund Policy

We may update this Refund Policy from time to time to reflect changes in procedures, legal requirements, or business operations. The most current version will always be posted on this page.